Shipping & Returns

Shipping & Returns

RETURN POLICY

In order for Date & Time to consider your return or exchange eligible, the item purchased must be in completely unused and unworn condition, in its original packaging. Date & Time reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Date & Time.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All refunds and exchanges must be accompanied by a Sales Slip. Merchandise must be in original condition and packaging. Worn, adjusted or damaged products cannot be refunded or exchanged. Timepieces must have all protective stickers in place.

No refunds will be issued on Special Orders, or merchandise that has been engraved, sized or otherwise altered. This includes sizing of any timepieces.

No refund on any jewelry, accessories, or timepieces altered, adjusted, warranty filled or manufacturer protective wrap removed.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@dateandtimema.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dateandtimema.com. If you are shipping via mail, please use the shipping label provided to you inside your package.

Shipping

To return your product, you should mail your product to:

5 Concord Road
Sudbury, MA 01776

Online Order Returns

For items purchased through our online store, we have a 30 day return policy provided that items are returned in original condition. We offer free shipping and free returns on items over $250*. Returns for online orders can be arranged by calling (978) 579-3002 or emailing info@dateandtimema.com . There is no restocking fee for accepted returns, and you will be credited for the full amount of the items purchased, provided that the items are returned in original condition. You are responsible for shipping the product back to Date & Time, or dropping off the item at Date & Time, after arranging in advance. A shipping label will be provided in your package. If you choose to return the product, please use this label to ship the package back to us.

*Personalized items, such as engraved items and rings that have been specifically sized, are final sale and cannot be returned. Gift cards are non-refundable.

Production Lead Time

In-stock items will ship within 1-3 business days after purchase. Made-to-order and out of stock items will ship within 4-6 weeks, unless otherwise specified.  A tracking number will be provided to you via email when the order has been sent.  Should you require a made-to-order or out of stock item to be expedited, please contact info@dateandtimema.com and we will prioritize your order to the fullest extent we are able.

Bespoke bridal and other fine jewelry pieces generally do not exceed ten business days (two weeks) but if your piece is quite labor intensive or it seems as though your piece will need a little extra time, the specialist you work with will be sure to make you aware.

Date & Time is not liable for any delays incurred by our 3rd party shipping providers. Expected dates of delivery are based on estimated shipping provider delivery timelines.

Domestic Shipping

To ensure the best experience possible for our United States domestic clients, all domestic shipping fees are complimentary.

All shipments are sent via insured priority overnight delivery.  Adult signature is required upon delivery.  Our insurance coverage on the piece ceases once the package has been signed for.  Date & Time is not liable for lost shipments once tracking has dictated the package has been delivered.

If we are shipping domestically to a hotel, transit insurance coverage ceases once the package has been delivered and signed for by the hotel’s reception. Date & Time is not liable for any lost or misplaced packages once the hotel accepts and signs.

Date & Time is not responsible for the delayed delivery of packages due to the client not being available to sign for the package upon arrival, or due to any technical issues within the shipping carrier, or due to any weather circumstances.

We are unable to ship to P.O boxes.

International Shipping:

We do not ship internationally at this time. This may change in the future.

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.

 

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